Order Policy

Please take a moment to read our order policy to ensure you understand the terms and conditions for placing orders on our website.

1. Order Confirmation

Once you place an order on our website, you will receive an order confirmation email with the details of your purchase, including the items ordered, the shipping address, and the payment summary. Please review the information carefully and contact us if any details are incorrect.
Order Status: If there are any issues or delays with your order, you will be notified via email.

2.Order Processing Time

Order processing: All orders are typically processed within within 1-7 business days after payment verification. Orders placed on weekends or holidays will be processed on the next business day.
Please note that if you purchased a packing video, your package will be processed within 2-10 business days.

3. Payment

Accepted Payment Methods: We accept a variety of payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express, etc.)

• PayPal

• Other payment options available at checkout

Payment is processed immediately at the time of order. Your order will only be shipped once payment is confirmed. If we encounter any issues with your payment, we will notify you via email.

4. Order Cancellations

We aim to fulfill orders as quickly as possible. Once an order has been processed, it cannot be canceled. However, if you need to cancel an order, please contact our customer service team immediately. If your order has not yet been shipped, we will do our best to accommodate your request.

5.Order Modifications

If you wish to modify your order (e.g., change the shipping address or items), please contact us within 24 hours of placing the order. We cannot guarantee changes to an order once it has been processed or shipped.

Shipping Policy

Thank you for shopping with us! We are pleased to offer worldwide shipping on all orders. Please read our shipping policy carefully for important information regarding your order.

1.Shipping Locations

We ship to most countries aroud the world. If your country is not listed at checkout, please contact us, and we’ll do our best to accommodate your shipping needs.

2.Shipping Time

Shipping Time: Shipping times vary based on your location and the shipping method selected at checkout. Standard international shipping can normally take 7-21 business days. Please note that delivery times are estimates and can be affected by customs clearance, weather conditions, or other unforeseen circumstances.

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and the weight of your order. All shipping costs will be clearly displayed before you finalize your purchase. Please note that customs duties, taxes, and other fees are the responsibility of the customer and are not included in the shipping fees.

4. Shipping Delays

While we strive to ensure prompt delivery, delays may occasionally occur due to factors beyond our control, such as:

• Customs processing

• Weather conditions

• Carrier delays

• Public holidays

• Incorrect or incomplete address information

In the case of significant delays, we will notify you via email with an update. We are not responsible for any delays caused by the carrier or customs.

5. Address Accuracy

To avoid shipping delays or issues, please ensure that the shipping address you provide is accurate and complete. This includes:

• Full street address (no P.O. boxes for international shipping methods)

• City, postal/ZIP code

• Country

• Contact number

We are not responsible for shipping delays or lost packages due to incorrect or incomplete addresses provided at checkout. If you notice an error in your shipping address, please contact us immediately so we can try to update it before the package is shipped.

Please read carefully the adresse instructions below when flling out your shipping details:

North America

-United States

-Mexico

-Canada：We do not accept bulk orders. Each order can include up to 2 Lucky Spoon only. The recipient’s full name must be provided: abbreviations or only a first or last name are not allowed. In addition, for the same recipient only one order per week is accepted. Please note that it is strictly prohibited to use company, warehouse, hotel, restaurant, or any other commercial institution name as the recipient. Names containing terms such as “Inc.”. “LTD”. or “Corporation” are not allowed.

Europe

-France, United Kingdom, Germany, Italy, Spain, Netherlands, Belgium, Austria, Czech Republic, Romania, Slovakia, Hungary, Norway, Luxembourg, Cyprus, Bulgaria, Croatia

– Sweden, Denmark, Finland, Estonia, Latvia, Lithuania: some carriers only offer delivery via pick-up (pick-up points or lockers). Recipients must provide accurate and complete contact information to avoid delivery failure.

– Poland: Packstation addresses are only supported in Warsaw, Wroclaw, Poznan, and Krakow.

– Portugal: PO BOX addresses are not accepted.

– Greece: PO BOX addresses are not accepted.

– Switzerland: If a recipient’s total parcels received in one day exceed 62 CHF, customs will charge the recipient additional VAT and duties

– Ireland: We do not accept large orders and only accept orders with a size of up to 2 Lucky Spoons per package.

Asia

– Singapore, Malaysia, the Philippines, Thailand, Vietnam

– South Korea: We do not accept bulk orders. Each order can include up to 1 Lucky Spoon only. The recipient’s name, address, and other shipping details must be written in Korean. The Korean customs office requires the recipient’s ID and clearance code, and the code must match the recipient’s name and phone number. (The clearance code format is P+12 digits, e.g., P123456789012) Please add this information to the order notes when placing your order.

– Japan: We only accept parcels intended for personal use. Recipient addresses must not be commercial facilities (such as companies, warehouses. restaurants. hotels, etc.). Any losses caused by customs identifying the recipient’s address as a commercial address will be borne by the recipient. The recipient’s name must be the full name and cannot be an abbreviation or only the first or last name, otherwise customs clearance may be affected, resulting in unnecessary delays.

– Israel: Gaza Strip is not reachable. Delivery is normally made to your door. Please make sure to provide a precise address and an accurate phone number. If you prefer to pick up your package at a *pickup point”. please contact us.

– United Arab Emirates: PO BOX addresses are not accepted. Please make sure to provide a precise address and an accurate phone number.

– Saudi Arabia: PO BOX addresses are not accepted. Please make sure to provide a precise address and an accurate phone number. We do not accept bulk orders. Each order can include up to 2 Lucky Spoon only.

-Kuwait, Qatar: PO BOX addresses are not accepted. Please make sure to provide a precise address and an accurate phone number.

– Australia

– New Zealand

Lost or Damaged Packages

Once your order leaves our warehouse, it is the responsibility of the carrier to deliver your items. In the event that your package is lost or damaged during transit, please contact us at [Customer Support Email], and we will assist you in filing a claim with the carrier.

Returns and Exchanges

We currently do not accept returns or exchanges on international orders due to the complexities of international shipping. However, if your item is defective or damaged, please contact us immediately and provide relevant photos for us to understand the issue within 2 days of receiving your order, and we will work with you to resolve the issue.

Customer Support

If you have any questions or concerns regarding shipping, tracking, or your order status, please feel free to reach out to our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We are happy to assist you!

Thank you for choosing us for your shopping needs. We look forward to serving you!